# Omnia Voice

> Accurate transcription. Intelligent conversation.

Omnia Voice is a Helsinki-based company building audio-native AI models for transcription and voice AI. We provide speech-to-text and conversational voice AI solutions for businesses.

Website: https://omnia-voice.com
Dashboard: https://dashboard.omnia-voice.com
Contact: support@omnia-voice.com

## Company Information

- Company: Omnia Voice Oy
- Business ID: 3468022-7
- Location: Helsinki, Finland

## Products

### Transcribe (Speech-to-Text)
High-accuracy speech-to-text optimized for English and Nordic languages. Supports batch files or real-time streaming. Auto-detects language across 50+ supported languages.

Features:
- Batch processing
- Real-time streaming
- 50+ languages supported
- Auto language detection
- Optimized for English and Nordic languages

### Voice Agents (Conversational AI)
Full voice AI stack where audio flows directly to reasoning with tools, knowledge bases, and call routing. Approximately 250ms response time.

Features:
- Real-time conversations
- Tools and knowledge base integration
- Call routing capabilities
- ~250ms first response time
- Audio-native processing (no transcription bottleneck)

## Technical Capabilities

- 50+ Languages: Optimized for English and Nordic languages. Strong across all supported languages. No language parameter required.
- Batch & Streaming: Process recordings in bulk or transcribe live audio in real-time. Same API, same accuracy.
- ~250ms Response: Audio-native processing starts while users speak. No transcription bottleneck means faster time-to-response.
- Dense & MoE Models: Choose the architecture that fits your workload. Dense models for consistency, MoE for efficiency at scale.
- Regulated-Ready: Built for critical infrastructure. End-to-end encryption. Self-host option for complete data sovereignty.
- Flexible Infrastructure: Run on our cloud, your cloud, or on-premise. Same API surface everywhere.

## How It Works

Traditional voice AI pipelines lose context at every handoff:
1. Audio → STT (Speech-to-Text)
2. Text → LLM (Language Model)
3. Response → TTS (Text-to-Speech)
Result: 500-1000ms typical first response

Omnia Voice approach:
1. Audio → Embeddings
2. Direct to reasoning
Result: ~250ms time to first response

## Pricing

All plans include EU data residency, API access, and documentation.

### Free Plan
- Price: $0/month
- Credits: 120/month
- Voice Minutes: 15
- STT Minutes: 30
- Agents: 1
- Concurrency: 2

### Starter Plan
- Price: $9/month ($90/year)
- Credits: 900/month
- Voice Minutes: 112
- STT Minutes: 225
- Agents: 3
- Concurrency: 5

### Creator Plan
- Price: $29/month ($290/year)
- Credits: 3,000/month
- Voice Minutes: 375
- STT Minutes: 750
- Agents: 7
- Concurrency: 10

### Pro Plan (Popular)
- Price: $99/month ($990/year)
- Credits: 10,000/month
- Voice Minutes: 1,250
- STT Minutes: 2,500
- Agents: 20
- Concurrency: 20
- Rollover: 1 month

### Scale Plan
- Price: $299/month ($2,990/year)
- Credits: 32,000/month
- Voice Minutes: 4,000
- STT Minutes: 8,000
- Agents: 50
- Concurrency: 30
- Rollover: 2 months

### Business Plan
- Price: $599/month ($5,990/year)
- Credits: 70,000/month
- Voice Minutes: 8,750
- STT Minutes: 17,500
- Agents: Unlimited
- Concurrency: 40
- Rollover: 3 months

### Business Plus Plan
- Price: $999/month ($9,990/year)
- Credits: 130,000/month
- Voice Minutes: 16,250
- STT Minutes: 32,500
- Agents: Unlimited
- Concurrency: 50
- Rollover: 3 months

### Enterprise Plan
- Price: Custom
- Credits: Custom
- Voice Minutes: Custom
- STT Minutes: Custom
- Agents: Unlimited
- Concurrency: 100+
- Rollover: Custom

Pricing note: From $0.08/min, volume discounts up to $0.04/min. Yearly billing saves 17%. Contact us for volume discounts.

## Partners

Our partners bring the integrations, infrastructure, implementation expertise, and ongoing care that makes voice AI work in production.

### Nitor
- Type: Digital engineering company
- Size: 300-person
- Offices: Helsinki and Tampere, Finland
- Clients: Finnair, DNA, Marimekko, Posti, OP Financial Group, SOK, Elisa, Kesko
- Website: https://www.nitor.com

Nitor builds on Omnia Voice and integrates it into their clients' systems. They handle architecture, integration, and long-term engineering support.

### Houston Inc.
- Type: Digital services company
- Experience: Over two decades
- Location: Helsinki, Finland
- Clients: Telia, Elisa, Wärtsilä, Helsingin Sanomat
- Website: https://www.houston-inc.com
- AI Services: https://www.houston-inc.com/palvelut/ai-customer-service-solutions/

Houston Inc. deploys Omnia Voice for clients needing intelligent, multilingual voice AI for customer service at scale. They own the full delivery — strategy, implementation, and ongoing service.

### Setera Communications
- Type: Cloud PBX and UCaaS operator
- Presence: 50+ countries
- Offices: Helsinki, London, Madrid, Milan, Rome, New York
- Clients: Hilton, DHL, Nokia, Kone, Neste, Microsoft
- Website: https://www.setera.com

Setera provides the telecom backbone — phone numbers, SIP trunks, Cloud PBX, and enterprise telephony infrastructure. Omnia Voice sits on top of Setera's infrastructure to add the AI layer.

## Key Stats

- 50+ Languages supported
- ~250ms first response time
- EU data residency available
- Self-host option available

## Links

- Homepage: https://omnia-voice.com
- Pricing: https://omnia-voice.com/pricing
- Partners: https://omnia-voice.com/partners
- Blog: https://omnia-voice.com/blog
- Contact: https://omnia-voice.com/contact
- Terms of Service: https://omnia-voice.com/terms
- Privacy Policy: https://omnia-voice.com/privacy
- Dashboard Login: https://dashboard.omnia-voice.com/login
- Sign Up: https://dashboard.omnia-voice.com/register